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Understanding disparities in primary care patient experience.

Can Fam Physician

July 2021

Vice-Chair of Quality and Innovation in the DFCM at the University of Toronto, Associate Professor in the Faculty of Medicine and the Institute of Health Policy, Management and Evaluation at the University of Toronto, Scientist in the MAP Centre for Urban Health Solutions at St Michael's Hospital, a staff physician in the DFCM at St Michael's Hospital, and, at the time of writing, was Embedded Clinician Researcher at Health Quality Ontario (now Ontario Health).

Objective: To understand disparities in primary care patient experience.

Design: A serial cross-sectional study was conducted to understand disparities in patient experience at 2 time points (2014 and 2016). Disparities related to age, gender, neighbourhood income, and self-rated health were explored using 3 analytic approaches: stratification, logistic regression, and relative comparison across multiple demographic variables.

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