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Soft Skills: The Work of Communication and Persuasion Among Nurse Navigators in Hospital at Home Programs.
J Nurs Adm
April 2024
Author Affiliations: Senior Health Services Researcher (Dr Bundy), Center for Health System Sciences Atrium Health Wake Forest Baptist, Charlotte; Academic Faculty Physician (Dr Sunkara), Wake Forest University School of Medicine; and Physician (Dr Sitammagari), Atrium Health Wake Forest Baptist, Winston-Salem; and Application Specialist (Hetherington), Center for Health System Science, Vice President of Atrium Health Hospital at Home (Hole), and Physician and Director of the Transition Clinic (Dr Murphy), Atrium Health Wake Forest Baptist, Charlotte, North Carolina.
Objective: To assess the role of soft skills in the work of Hospital at Home (HaH) nurse navigators.
Background: In HaH programs that employ them, nurse navigators are often responsible for identifying, assessing, referring, and educating potential HaH patients. The experiences of these navigators have gone understudied.