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Using real time patient feedback to introduce safety changes.
Nurs Manag (Harrow)
October 2011
Trauma and Orthopaedics Centre, Royal Devon and Exeter NHS Foundation Trust.
Holding regular safety briefings and debriefings has improved safety and the patient experience at one trust. The approach was piloted in an elective orthopaedic inpatient setting and includes obtaining real time patient feedback. The comments are themed, which enables staff to introduce service changes to rectify any problems.
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