1 results match your criteria: "Oxleas NHS Foundation Trust and Kings College London[Affiliation]"
Experience based co-design reduces formal complaints on an acute mental health ward.
BMJ Qual Improv Rep
January 2016
Oxleas NHS Foundation Trust and Kings College London, UK (respectively).
An acute mental health triage ward at Oxleas NHS Foundation Trust was attracting high levels of formal service user and family complaints. The Trust used experience based co-design to examine the issues and redesign procedures. This resulted in an immediate eradication of formal complaints for a period of 23 months.
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