2 results match your criteria: "Massachusetts (Drs Lerner and Charns); and Boston University School of Public Health[Affiliation]"
Engaging Patients in the Veterans Health Administration's Lean Enterprise Transformation: A Qualitative Study.
Qual Manag Health Care
June 2023
Center for Innovation to Implementation (Ci2i) (Drs Gray, Azevedo, and Vashi and Ms Urech) and National Center for PTSD (NCPTSD) (Dr Azevedo), VA Palo Alto Health Care System, Palo Alto, California; Center for Healthcare Organization and Implementation Research, VA Boston Health Care System, Boston, Massachusetts (Drs Lerner and Charns); and Boston University School of Public Health, Boston, Massachusetts (Dr Charns).
Background And Objectives: Lean management is a strategy for improving health care experiences of patients. While best practices for engaging patients in quality improvement have solidified in recent years, few reports specifically address patient engagement in Lean activities. This study examines the benefits and challenges of incorporating patient engagement strategies into the Veterans Health Administration's (VA) Lean transformation.
View Article and Find Full Text PDFBuilding Systemwide Improvement Capability: Does an Organization's Strategy for Quality Improvement Matter?
Qual Manag Health Care
February 2017
Center for Healthcare Organization and Implementation Research, VA Boston Healthcare System, Boston, Massachusetts (Drs Babich, Charns, McIntosh, Lerner, Burgess, and VanDeusen Lukas and Ms Stolzmann); and Departments of Family Medicine (Dr Babich) and Health Law, Policy, and Management (Drs Charns, Burgess, and VanDeusen Lukas), Boston University, Boston, Massachusetts.
Objectives: Health care organizations have used different strategies to implement quality improvement (QI) programs but with only mixed success in implementing and spreading QI organization-wide. This suggests that certain organizational strategies may be more successful than others in developing an organization's improvement capability. To investigate this, our study examined how the primary focus of grant-funded QI efforts relates to (1) key measures of grant success and (2) organization-level measures of success in QI and organizational learning.
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