Strangers in a strange land: how diversity professionals navigate their marginal leadership identity.

The purpose of the present study was to understand how executives responsible for Diversity and Inclusion construct their identities while occupying positions of "Marginal Leadership," and how they deal with threats to such identities. We conducted qualitative and inductive research with Brazilian executives in 66 organizations, focusing on their experiences as leaders. In our resulting model, we theorized that leaders in positions of Marginal Leadership demonstrate little role clarity, resources, and confidence for the exercise of their activities, suffering threats to their identities, which are not observed in executives occupying positions in more traditional functions such as Finance, Production, and Marketing.

The impact of patient experience dimensions on hospitals reputation and electronic word-of-mouth.

Our objective was to identify the dimensions of the patient experience that directly influence a hospital's reputation and indirectly impact electronic word-of-mouth communication carried out by patients. We collected data from 484 hospital users and analyzed the data using PLS-SEM. Our results show that paying attention to patient preferences and physical comfort, providing information and education, and treating patients' families and friends well tend to have a significant impact on the hospital's reputation.

The great pretenders? Individuals' responses to threats to their remote worker identities.

Introduction: This study aims to understand (a) how remote workers respond to threats to their identity and (b) the conditions in which each coping response tends to occur more frequently.

Methods: To this end, we pursued a grounded theory approach, conducting interviews with 71 individuals who chose to work remotely.

Results: Our model and theoretical propositions create insights into how remote workers respond to negative stigma from a range of origins.

Tales of me: storytelling identity work, authenticity, and impression management during new CEOs' work role transitions.

Introduction: This study aims to understand how new CEOs construct, revise, and maintain in their narrative, repertoire stories that represent their identity as it is associated with their new occupational role.

Methods: For this purpose, we conducted a qualitative study using the Grounded Theory method, involving 47 CEOs from different sectors residing in Brazil.

Results: Our results allowed for the construction of a central category called Storytelling Identity Work, which refers to stories that individuals tell about themselves, and enable them to propose and redefine who they are during major life transitions.

Algorithmic management, preferences for autonomy/security and gig-workers' wellbeing: A matter of fit?

The objective of this study was to understand how gig-workers interpret the effects of their laboral activity on their wellbeing. We developed a grounded theory based on interviews with 57 Brazilian gig-workers. The results show that (1) workers and gig-work organizations have preferences for work relationships with more autonomy or security; (2) when there is a congruence of preferences, the worker experiences greater wellbeing, and when the preferences diverge, there are episodes of preference violations that, when repeated, reduce worker wellbeing; and (3) however, not everything is a matter of fit: when both individuals and organizations have the same preference (for example, for more autonomy and less security), worker wellbeing may be vulnerable to abuse, for example, in terms of an unsustainable workload.

The dimensions of accounting service quality.

Unlabelled: This study aimed to identify the dimensions of accounting service quality, as assessed by the different agents involved in service development. We performed 20 in-depth interviews with accounting service providers, clients of accounting service providers, consultants, university professors, and accountancy body members. The results revealed six dimensions of accounting service quality: advisory view, capability, efficiency, communication, technological innovation, and trustworthiness.

A forensic analysis of SARS-CoV-2 cases and COVID-19 mortality misreporting in the Brazilian population.

Objective: The study aimed to investigate the misreporting number of positively tested individuals for severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) succumbed or not to coronavirus disease 2019 (COVID-19) pandemic in Brazil at the city, state, and national scales using statistical forensic analysis.

Study Design: This is a register-based study over public health data collected, organized, and maintained by the Ministry of Health covering the Brazilian population.

Methods: We evaluated the Brazilian notifications of positively tested cases for SARS-CoV-2 who have succumbed or not to COVID-19 between February 26th to September 7th of 2020 at the city, state, and national scales for conformity to expected distribution provided by Benford's law (BL).

When a Calling Goes Unanswered: Exploring the Role of Workplace Personalizations as Calling Enactments.

Individuals are sometimes unable to realize their callings in their formal careers. The literature has highlighted that such unanswered callings produce negative outcomes in the individual's career and personal life and that coping strategies, such as job and leisure crafting, can help them buffer such consequences. We developed a grounded theory regarding how people cope with their unanswered callings through a previously unexplored strategy in the calling literature: workplace personalization.