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Evolution of patients' complaints in a French university hospital: is there a contribution of a law regarding patients' rights?

BMC Health Serv Res

August 2009

Public Health Department, School of Medicine, Paris Descartes University, Assistance Publique - Hôpitaux de Paris, Cochin - St. Vincent de Paul Hospital Group, Paris, France.

Background: Legislative measures have been identified as one effective way of changing attitude or behaviour towards health care. The aim of this study was to describe trends in patients' complaints for medical issues; to evaluate the contribution of a law regarding patients' rights, and to identify factors associated to patients' perception of a medical error.

Methods: Patients with a complaint letter for medical issues in a French university hospital were included.

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