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Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management.
J Manag Care Spec Pharm
January 2016
6 Senior Clinical Pharmacy Program Manager, HealthPartners, Bloomington, Minnesota.
Background: Comprehensive medication management (CMM) services are a relatively new standard for clinical practice. A patient satisfaction tool for pharmacists providing comparable pharmacy services is essential for measuring quality and sustainability.
Objective: To develop a psychometrically valid questionnaire for measuring patient satisfaction for CMM services.