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Am J Manag Care
December 2016
UNC Kenan-Flagler Business School, 300 Kenan Center Dr, Chapel Hill, NC 27599. E-mail:
Telehealth platforms, which include both competitors and complements to traditional care delivery, will offer many benefits for both consumers and clinicians, and may promote increased specialization and competition in service delivery. Traditional medical services providers face a challenge similar to that faced by traditional taxicabs after Uber entered the marketplace: how to compete with a connection services platform that threatens to disrupt existing, regulated, and licensed service providers.
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