Improved screening for breast cancer associated with a telephone-based risk assessment.

Background: Our objective was to develop and field-test a telephone-based breast cancer risk assessment and to assess its efficacy in improving screening behavior. The study was performed at a financial institution and a manufacturing corporation with main offices in Boston, Massachusetts, and branch offices in various regions of the United States.

Methods: A longitudinal study consisting of an initial health risk assessment administered by telephone, with a subsequent follow-up study initiated 8 months later, was performed. Study design was influenced by some of the suggestions made by the benefits departments of the corporate sponsors. A voice-response, telephone system collected risk information from callers and gave real-time risk assessment. These callers could receive a risk assessment over the phone and remain completely anonymous or furnish name and address to receive a more detailed written report. Main outcome measures included the response rate and demographics of the respondents, risk profiles of the callers, and breast cancer screening statuses.

Results: There were 343 participants of whom 189 relinquished anonymity to receive more detailed information by mail and were available for a follow-up study. Sixty-three women (18%) reported a family history of breast cancer, with 34 women (10%) responding that one first-degree blood relative had been diagnosed before the age of 50. A strong positive correlation between the level of familial risk and the decision to remain anonymous existed (P < 0.0001). There was an increase in compliance with breast self-examination from 34% (40/119) at time of use of the system to 62% (74/119) at follow-up, P < 0.0001. Clinical breast exams showed similar improvements, from 82 (98/119) to 92% (110/119), P < 0.0137. Paired and unpaired data of women 40 years of age and older indicate an improvement in mammography compliance from time of system use to follow-up, 76 (22/29) to 93% (27/29), P < 0.0572, and 79 (33/42) to 93% (27/29), P < 0.0129, respectively.

Conclusions: A population of women with a risk profile higher than that of the U.S. population called the survey. System use is associated with an improvement in breast cancer screening habits. Self-reported, increased genetic risk for breast cancer was strongly correlated with a decision to remain anonymous.