[Barriers to verbal communication and consumer satisfaction with consultations in general medicine].

Gac Sanit

Consejería de Sanidad, Gobierno Vasco, Vitoria-Gasteiz.

Published: May 1993

AI Article Synopsis

  • A study interviewed 1553 adults using the Basque Health Service to identify barriers to verbal communication and satisfaction with information received post-consultation.
  • The main barrier found was a lack of written information, affecting 77.7% of participants, with higher rates among those seeing traditional doctors compared to primary care teams and rural doctors.
  • Satisfaction was significantly higher among those who received written information, indicating the need for doctors to improve their communication practices with patients.

Article Abstract

With the objective of knowing the barriers to verbal communication experienced by general practice users, and their satisfaction with the information received, a sample of 1553 adults (> 14 years old), users of the Basque Health Service general practice services, was interviewed. A questionnaire of 13 questions, administered after the consultation, was employed. The most frequently experienced barrier was the lack of written information, that affected to a 77.7% of those interviewed. This percentage is greater (p < 0.005) among those visiting traditional doctors (81.9%), than among those enrolled with primary care teams (72.4%) or rural doctors (70.0%). Those who were given written information left out the consultation more satisfied than the others (p < 0.001). The provision of written information seems to be related to the user's satisfaction. It is advised to modify the doctors' attitude towards the communicative process with their patients.

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http://dx.doi.org/10.1016/s0213-9111(93)71130-9DOI Listing

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