Background: The efficient performance of an Emergency Department (ED) relies heavily on an effective triage system that prioritizes patients based on the severity of their medical conditions. Traditional triage systems, including those using the Canadian Triage and Acuity Scale (CTAS), may involve subjective assessments by healthcare providers, leading to potential inconsistencies and delays in patient care.

Objective: This study aimed to evaluate six Machine Learning (ML) models K-Nearest Neighbors (KNN), Support Vector Machine (SCM), Decision Tree (DT), Random Forest (RF), Gaussian Naïve Bayes (GNB), and Light GBM (Light Gradient Boosting Machine) for triage prediction in the King Abdulaziz University Hospital using the CTAS framework.

Methodology: We followed three essential phases: data collection (7125 records of ED patients), data exploration and processing, and the development of machine learning predictive models for ED triage at King Abdulaziz University Hospital.

Results And Conclusion: The overall predictive performance of CTAS was the highest using GNB = 0.984 accuracy. The CTAS-level model performance indicated that SVM, RF, and LGBM achieved the highest performance regarding the consistency of precision and recall values across all CTAS levels.

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http://dx.doi.org/10.1186/s12245-025-00861-zDOI Listing

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