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Strategically communicating inclusion efforts at hospitals: Trust-signalling for community engagement. | LitMetric

AI Article Synopsis

  • Trust is important in healthcare, especially for communities that have been treated unfairly or face discrimination.
  • The article looks at how two hospitals in Melbourne show their commitment to diversity and inclusion through their public websites.
  • It emphasizes the need for hospitals to communicate their respect for all communities and suggests that research on trust-building messages can help improve patient engagement and participation in healthcare.

Article Abstract

Trust is a challenging and complex concept and takes on particular significance in the context of community engagement and communication in healthcare. For the purpose of making health services more inclusive and of tackling discrimination where it occurs, there is a need to articulate a vision for inclusion that communities of historically disadvantaged or stigmatised patients can trust. This article considers examples of diversity and inclusion 'signals' on the public websites of two large public hospitals in Melbourne, Australia. We suggest that there is value in public communications reaffirming respect for diversity and a commitment to inclusion in health services. We also make the case for interdisciplinary research into how trust-signalling strategies, that is, rhetorical strategies employed to reassure or convince, are developed by and for health services for the purposes of community engagement, and the specific effects that they may engender. Websites' framing of messages that affirm institutional commitments to fostering an inclusive environment and addressing barriers can serve as a means of explicitly encouraging patients and healthcare workers from marginalised communities to overcome potential obstacles to fuller healthcare engagement and workforce participation respectively.

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Source
http://dx.doi.org/10.1002/hpm.3855DOI Listing

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