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http://www.ncbi.nlm.nih.gov/pmc/articles/PMC11349362PMC
http://dx.doi.org/10.3399/bjgp24X739401DOI Listing

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Article Synopsis
  • COVID-19 led to a significant rise in teleconsultation usage in Bangladesh, increasing 20-fold during the pandemic.
  • The study aimed to evaluate how service quality and user satisfaction affected users’ intentions to continue using teleconsultation after the pandemic.
  • Results showed that high service quality and user satisfaction are crucial for encouraging future use of teleconsultation, indicating the importance of these factors, especially in low-income settings where access to healthcare can be limited.
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