The integration of chatbots in healthcare has gained attention due to their potential to enhance patient engagement and satisfaction. This paper presents a healthcare chatbot providing comprehensive access to patient summaries, aligned with the European Patient Summary. Leveraging Natural Language Processing (NLP) capabilities, our chatbot employs intent classification using the fine-tuned bioBERT model to categorize user queries effectively and extract relevant information from the patient summary stored in a database. We detail our methodology, which involves dataset creation, hyperparameter tuning, and model evaluation. Results demonstrate the effectiveness of our approach, with the trained model achieving high precision, recall, and F1 score across intent classes. Our study underscores the potential of emerging NLP techniques in patient interaction and healthcare delivery, covering the way for smarter, user-friendly companions.
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| http://dx.doi.org/10.3233/SHTI240402 | DOI Listing |
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