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Exploring online patient-doctor interactions. An epistemic and pragmatic analysis of Q&A patterns in an Italian "Ask to the doctor" medical forum.
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Department of Education, Cultural Heritage and Tourism, University of Macerata, Piazzale L. Bertelli, 1, Macerata 62100, Italy. Electronic address:
The main objective of this research is to investigate the epistemic and pragmatic management of patient-doctor interactions in Italian online health communities. To achieve this goal, an advanced web scraping methodology was used to extract from an Italian Q&A service (within the healthcare platforms, Il Mio Dottore) 200 pairs of questions and answers concerning two pathological conditions: anxiety and hypothyroidism. We first tagged the two sub-corpora and analyzed them both quantitatively and qualitatively to establish (i) what types of questions were used by patients, and what epistemic attitude and pragmatic function they convey; (ii) whether doctors' replies were aligned or not; (iii) whether there were differences between the two sub-corpora.
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