Introduction And Objective: The Catalan Health Service carries out the operational planning of service delivery and organization. The goal is to describe the methodology and procedure followed to perform these functions.
Methods: The process of operational planning in healthcare services (OPHS) is continuous, dynamic, participatory, objective, and adaptable. OPHS can be divided into three stages prior to implementation and evaluation: Service delivery planning, Organization of healthcare resources, and Procurement planning.
Results: Three examples of projects are presented following the POSS framework. It is essential to adapt the process to the characteristics of each project.
Conclusions: The proposed framework is useful to achieve high quality and equity in access to services.
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| http://dx.doi.org/10.1016/j.jhqr.2024.04.007 | DOI Listing |
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