Health information-seeking experience in people with head and neck neoplasms undergoing treatment: a qualitative study.

Purpose: To describe the health information-seeking experience and its influencing factors of people with head and neck neoplasms undergoing treatment.

Methods: This was a descriptive phenomenology study. Participants were recruited by purposive sampling. The semistructured interviews and all observation results were recorded. The data were analysed using Colaizzi's method.

Results: Fourteen participants were selected. We identified four themes that illustrate factors that influence the health information-seeking behaviour of participants: patients' awareness of health information needs, patients' competence, doctor-patient communication, and online advertising interference. We also determined the value of different types of information and patients' information needs and sources.

Conclusion: These findings can help professionals understand patients' behaviours and think about how to deliver practical information support in a network environment to guide patients in continuous information seeking while taking specific factors into account.