ORGANIZATIONAL AND FUNCTIONAL MODEL OF IMPROVEMENT OF THE SYSTEM OF PREVENTION OF CONFLICT SITUATIONS IN THE FIELD OF HEALTHCARE.

In order for any organization, including a medical one, to function effectively in modern conditions, the entire management system, including the human resources management system, needs constant development and improvement. The staff of health care institutions is a community of people with different levels of conflict. The ability to build constructive relationships, use the most effective strategies of behavior in conflict situations and resolve conflict contradictions is an important indicator of the effectiveness of the work of managers at all levels.The aim - to substantiate, develop and implement in the health care system a functional and organizational model of conflict prevention in medical organizations.582 medical workers of primary care centers and hospitals of the Chernivtsi region were involved in the study, who passed an individual survey about conflict situations in medical institutions and, applying a systemic analysis, developed a functional and organizational model for the prevention of conflict situations in the field of medicine.One of the most important functions of medical managers, doctors and secondary medical personnel in medical institutions is to ensure a balance between rights and obligations in the triad «administration - medical worker - patient». This function is implemented thanks to control over the creation of regulatory documents and analysis of the work of direct performers. To resolve conflict situations and disagreements that arise directly between the manager and medical workers regarding «acute» issues, we suggest using a general conflict management algorithm in a medical organization. Directly to improve the system of prevention of conflict situations in the field of health care, an organizational and functional model has been developed, the basis of which is the correction of pre-conflict situations and their exacerbation.The functional-organizational model of prevention of conflict situations in medical organizations developed in the course of the study reflects modern trends in health care and allows a medical worker to predict the further aggravation of conflict situations or resolve an existing conflict in a non-conflict way.