Emergency units and COVID-19: Burnout, and empathy reported by nursing professionals and perceived by patients.

Rev Bras Enferm

Faculdade Israelita de Ciências da Saúde Albert Einstein. São Paulo, São Paulo, Brazil.

Published: December 2023

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Article Abstract

Objective: To investigate Burnout Syndrome and empathy self-reported by the nursing staff and empathy perceived by the patient.

Method: Cross-sectional study in a public emergency unit in São Paulo (from October/2020 to March/2021). The nursing staff answered the Maslach Burnout Inventory and the Consultation and Relational Empathy Measure-Nurses (Brazilian version), whereas adult patients answered the Consultation and Relational Empathy Measure (Brazilian version). Descriptive and inferential analysis, with a 5% significance level.

Results: A total of 92 professionals and 271 patients participated. Most professionals reported impact of COVID-19 (80; 86.96%) and, among them, increased Burnout Syndrome (93; 75%), but with low emotional exhaustion (71; 74%), low depersonalization (59; 78%) and high level of professional accomplishment (72; 83%). Most reported impact and increased empathy, and the results reported by professionals and patients (mean and standard deviation) were: 39.89 (6.44) and 38.25 (9.45), respectively.

Conclusion: The professionals reported a low level of Burnout Syndrome and a high level of empathy in pandemic.

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Source
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC10695066PMC
http://dx.doi.org/10.1590/0034-7167-2021-0869DOI Listing

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