Disney sets the bar very high when it comes to customer service and employee engagement. There are many parallels that align with the ways in which we deliver client service in veterinary medicine. This article will share the quality standards that can be easily implemented into every day practice for veterinary professionals. Learning the customer psychographic will empower the veterinary team to exceed client expectations.
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| http://dx.doi.org/10.1016/j.cvsm.2023.10.009 | DOI Listing |
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