AI Article Synopsis
- Community social services can be confusing and fragmented, making it hard for people to access health navigation programs that connect them to available resources.
- A new mapping protocol was created to identify local, evidence-based, family-focused services and was found to be more effective than the existing 2-1-1 resource list, providing better detail on service accessibility.
- The study suggests incorporating this new mapping method into regular community resource efforts like 2-1-1 to improve service quality and user trust.
Article Abstract
Background: Community social services are often fragmented and difficult to navigate. This presents a barrier to programs, such as health navigation, that focus on connecting individuals to available services. Existing service mapping efforts, such as those generated by 2-1-1, are helpful but limited in the specificity they provide, particularly with regard to whether services are based on evidence-informed principles. This may lead to a distrust of service quality or poor referral match.
Methods: We developed a novel service mapping protocol to identify local, evidence-informed, family-based services, and compared results to 2-1-1's resource list.
Results: Our mapping protocol identified more evidence-informed services than 2-1-1 and collected greater detail related to accessibility.
Conclusions: Recommendations for integrating this approach into routine community mapping efforts (e.g., 2-1-1) or as a stand-alone approach are discussed.
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| http://dx.doi.org/10.1353/cpr.2023.a900214 | DOI Listing |
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