AI Article Synopsis
- The study analyzed patient experience data from 19,465 telemedicine visits to evaluate how effectively virtual visits addressed medical needs.
- Factors such as older age, race (specifically Black patients), and using telephone vs. video calls were linked to lower odds of addressing medical concerns during virtual visits.
- Overall, the findings indicate that telehealth is generally accepted but shows variability in effectiveness based on patient demographics and medical specialties.
Article Abstract
Few data exist that highlight areas where telemedicine shines or struggles from the patient perspective. We conducted a retrospective analysis of patient experience data from 19,465 visits using a logistic regression to model the odds a virtual visit addressed a patient's medical needs. Patient age (80 years: OR 0.58; 95% CI, 0.50-0.67 vs 40-64 years), race (Black: 0.68; 95% CI, 0.60-0.76 vs White), and connection (telephone conversion: OR 0.59; 95% CI, 0.53-0.66 vs video success) were associated with a lower likelihood of addressing medical needs; results varied modestly across specialties. These data suggest that while telehealth is generally well accepted by patients, differences are seen among patient factors and specialty.
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