Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory Clinic.

Qual Manag Health Care

Departments of Quality Improvement (Ms Natale) and Specialty Clinic (Ms Gerohristodoulos), Johns Hopkins Hospital, Baltimore, Maryland; Department of Pediatrics, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Pruette, Scheimann, and Kim); Department of Service Excellence, Johns Hopkins Health System, Baltimore, Maryland (Dr Allen); Armstrong Institute for Patient Safety and Quality, Johns Hopkins University School of Medicine, Baltimore, Maryland (Drs Allen and Kim); and Department of Health Policy and Management, Johns Hopkins University Bloomberg School of Public Health, Baltimore, Maryland (Dr Kim).

Published: December 2022

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http://dx.doi.org/10.1097/QMH.0000000000000409DOI Listing

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