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Mental Health Support for Hospital Staff during the COVID-19 Pandemic: Characteristics of the Services and Feedback from the Providers. | LitMetric

AI Article Synopsis

  • * A mixed-methods study conducted from April to June 2020 surveyed 36 out of 77 contacted centers, revealing that a large majority of services were created specifically for the pandemic, staffed mainly by psychologists, and largely operated via telephone.
  • * Feedback from 37 professionals indicated that most were inexperienced in providing such support, expressed a high level of willingness to continue, but also highlighted challenges like work organization, clinical situations, and a need for training to better adapt mental health services to HCWs' needs.

Article Abstract

French authorities created mental health support services to accompany HCWs during the pandemic. We aimed to obtain feedback from staff providing these mental health support services within French hospitals to identify positive and negative features and avenues for improvement. A mixed-methods study was performed between 1 April and 30 June 2020. We contacted 77 centres to identify those providing mental health support services. We developed a questionnaire containing questions about the staff providing the service (quantitative part), with open questions to enable feedback from service providers (qualitative part). Of the 77 centres, 36 had mental health support services; 77.8% were created specifically for the epidemic. Services were staffed principally by psychologists, mainly used a telephone platform, and had a median opening time of 8 h/day. Thirty-seven professionals provided feedback, most aged 35-49 years. For 86.5%, it was their first time providing such support. Median self-reported comfort level was 8 (interquartiles 3-10), and 95% would do it again. Respondents reported (i) difficulties with work organisation, clinical situations, and lack of recognition and (ii) a desire for training. This study suggests that mental health support needs to be adapted to the needs of HCWs, both in terms of the content of the service and the timing of delivery.

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Source
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC9324679PMC
http://dx.doi.org/10.3390/healthcare10071337DOI Listing

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