Telemedicine evaluation of new head and neck patients at a tertiary academic clinic during the coronavirus disease 2019 pandemic.

Introduction: Coronavirus disease 2019 accelerated the use of virtual visits within health care. We examined the utility of telemedicine for conducting visits in a tertiary head and neck practice.

Methods: A retrospective study was conducted on patients presenting via video to a tertiary-level head and neck clinic between January 2020 and December 2020. Patient demographics were collected in addition to visit indication, diagnostic imaging/tests at the time of visit, and post-visit plan. Visits were deemed successful if evaluation by video was sufficient in determining a clinical plan and did not require deferment of recommendations for subsequent in-person consult visits and/or work-up (labs, imaging). Logistic regression was performed to identify variables that served as significant predictors of successful video visits.

Results: A total of 124 video visits were reviewed. Video visits were successful for the initial evaluation 88.7% of the time ( = 110). Computerized tomographic scans were the most available diagnostic test, available for 54% of patients ( = 67), followed by biopsy report 30.6% ( = 38). Visit indication had a statistically significant effect on whether a treatment plan could be made ( = 0.024). For new patients with parotid masses ( = 42), definitive treatment plans could be made 97.6% of the time ( = 41). Patients presenting with an indication of thyroid mass (odds ratio: 0.19 (confidence interval: 0.00072-0.50),  = 0.018) and other neck mass (odds ratio: 0.035 (confidence interval: 0.0014, 0.90),  = 0.043) were at significantly lesser odds than parotid patients to have a successful video visit.

Discussion: In this study, virtual visits were successful for a high percentage of head and neck visits, particularly among patients seeking evaluation for parotid-related concerns.