AI Article Synopsis
- Key challenges included reorganizing service flow for COVID-19 cases, implementing structural changes in the hospital, and ensuring proper equipment and supply availability for quality patient care.
- The study emphasized the importance of staff training, managing stress and absenteeism, and maintaining the health of both patients and healthcare professionals for effective service resilience during the pandemic.
Article Abstract
Objective: to report the professional experience of a nurse manager facing the challenges of restructuring a hospital service in the face of the COVID-19 pandemic.
Method: this is an experience report, based on the perspective of system resilience in a public hospital.
Results: the challenges faced were: internal service flow reorganization to assist suspected cases of COVID-19; institution of structural changes and adaptations, from entry into the emergency room to the wards and intensive care unit; equipment and supply acquisition for patient care with a focus on their quality and functionality; staff training, with the restructuring of work processes; staff sizing, considering the time of exposure to the virus; staff's professional qualification, absenteeism, stress, physical and psychological illness, with a view to safe and quality care; nursing staff leadership to deal with conflicts generated by professionals' stress and illness.
Conclusion: healthcare service resilience is critical for hospital restructuring in the COVID-19 pandemic; however, patient care and healthcare professionals' physical and mental health must be considered.
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Source |
|---|---|
| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC10081586 | PMC |
| http://dx.doi.org/10.1590/1980-220X-REEUSP-2021-0210en | DOI Listing |
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