Customer Engagement in Multi-Sensory Virtual Reality Advertising: The Effect of Sound and Scent Congruence.

Front Psychol

Marketing & Consumer Behavior Cluster, Business Department, Faculty of Social Sciences & Solvay Business School, Vrije Universiteit Brussel, Brussel, Belgium.

Published: March 2022

Despite the power of VR in immersing viewers in an experience, it generally only targets viewers via and cues. Human beings use more senses to gather information, so expectedly, the full potential of this medium is currently not yet tapped. This study contributes in answering two research questions: (1) How can conventional VR ads be enriched by also addressing the ?; and (2) Does doing so indeed instill more engaging experiences? A 2 × 3 between-subjects study ( = 235) is conducted, whereby an existing branded VR commercial (Boursin Sensorium Experience) is augmented with "sound" (on/off) and (congruent/incongruent/no) "scents." The power of these sensory augmentations is evaluated by inspecting emotional, cognitive and conative dimensions of . The results identify as a deal-maker, albeit product-scent incongruence is not necessarily a deal-breaker. The article concludes with further research avenues and a translation into managerial implications.

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Source
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8977604PMC
http://dx.doi.org/10.3389/fpsyg.2022.747456DOI Listing

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