Objective: To describe an electronic parent support tool for the neonatal intensive care unit (NICU), and to assess whether support requests changed with staff availability.
Methods: We implemented secure text- or email-based parent support in the NICU and in the week after discharge. Questionnaires asked whether a parent would like psychology, social work, child life, chaplain, or post-discharge nurse support. Requested referrals were placed, and customized online resources and contacts were provided. We assessed whether requests changed based on in-person resource availability.
Results: Of 378 infants in our NICU from May to December, 202 parents agreed to participate. The proportion agreeing to participate increased over time (38-59%, p = 0.012). Post-discharge nurse requests decreased over time (90-45%, p = 0.033); other requests did not change significantly.
Conclusions: An electronic tool increased parent support availability in the NICU and following discharge, even after staff were available at the bedside.
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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8819205 | PMC |
| http://dx.doi.org/10.1038/s41372-021-01303-3 | DOI Listing |
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