AI Article Synopsis
- Social programs aim to enhance health and well-being for individuals and communities but face challenges like resource limitations and information silos.
- The article explores how the Social Program Management (SPM) information system helps deliver services effectively across various social programs through its modular architecture and lessons from its implementation.
- SPM has benefited over 30 million people and 280,000 caseworkers worldwide, offering flexibility, secure collaboration, and tailored features to meet user needs, supporting effective social program administration.
Article Abstract
Background: Social programs are services provided by governments, nonprofits, and other organizations to help improve the health and well-being of individuals, families, and communities. Social programs aim to deliver services effectively and efficiently, but they are challenged by information silos, limited resources, and the need to deliver frequently changing mandated benefits.
Objective: We aim to explore how an information system designed for social programs helps deliver services effectively and efficiently across diverse programs.
Methods: This viewpoint describes the configurable and modular architecture of Social Program Management (SPM), a system to support efficient and effective delivery of services through a wide range of social programs and lessons learned from implementing SPM across diverse settings. We explored usage data to inform the engagement and impact of SPM on the efficient and effective delivery of services.
Results: The features and functionalities of SPM seem to support the goals of social programs. We found that SPM provides fundamental management processes and configurable program-specific components to support social program administration; has been used by more than 280,000 caseworkers serving more than 30 million people in 13 countries; contains features designed to meet specific user requirements; supports secure information sharing and collaboration through data standardization and aggregation; and offers configurability and flexibility, which are important for digital transformation and organizational change.
Conclusions: SPM is a user-centered, configurable, and flexible system for managing social program workflows.
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Source |
|---|---|
| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8438610 | PMC |
| http://dx.doi.org/10.2196/23219 | DOI Listing |
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