Background: It can be presumed that introducing accreditation standards and obtaining national accreditation by a hospital should translate into increased patient satisfaction. The aim was to analyze the impact of introducing accreditation standards on patient satisfaction in cardiology departments.
Methods: 1080 patients, who were hospitalized in four cardiological wards (W1-W4) between 2009-2015, were asked to complete a 22-item questionnaire that assessed the level of their satisfaction with their medical care. 58 questionnaires were excluded because of incomplete data. The hospital was accredited in 2013.
Results: In 3 of the 4 wards, a statistically higher total score (the patient was more satisfied) in the period after the accreditation (2013-2015) compared to the period before the accreditation (2009-2012) was as follows: W1 (80.37 ± 6.54 vs. 83.85 ± 5.9; = 0.0004), W2 (79.95 ± 7.62 vs. 81.46 ± 8.2: = 0.0376), W4: (78.84 ± 7.94 vs. 84.91 ± 5.57; = 0.0376); in one ward, there was no statistical difference: W3 (80.11 ± 8.42 vs. 81.07 ± 8.15; = 0.3284). A significant difference was found in the number of points for the total assessment that were collected for all of the analyzed departments throughout the entire period (2009-2015)-W1: = 0.0032; W2: = 0.0176; W3: = 0.0313 and W4: < 0.0001). The medium-term rate of the change of the total score decreased after the accreditation.
Conclusion: Preparing a hospital for a national accreditation program brought significant benefits for patients in a long-term observation.
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| http://dx.doi.org/10.3390/healthcare9081026 | DOI Listing |
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