Hospitals as healthcare centers have faced many challenges with the Covid-19 spread, which results in a decline in the quality of health care. Because the number of patients referred to hospitals increases dramatically during the pandemic, providing high-quality services and satisfying them is more important than ever to maintain community health and create loyal customers in the future. However, health care quality standards are generally designed for normal circumstances. The SERVPERF standard, which measures customer perceptions of service quality, has also been adjusted for hospital service quality measurement. In this study, the SERVPERF standard criteria for health services are evaluated in the Covid-19 pandemic. For this purpose, by considering the causal relationships between the criteria and using Z-Number theory and Fuzzy Cognitive Maps (FCMs), the importance of these criteria in the prevalence of infectious diseases was analyzed. According to the results, hospital reliability, hospital hygiene, and completeness of the hospital with ratios 0.9559, 0.9305, and 0.9268 are respectively the most influential criteria in improving the quality of health services in the spread of infectious diseases circumstances such as the Covid-19 pandemic. A review of the literature shows that in previous studies, comprehensive research has not been done on prioritizing the criteria for measuring the quality of health services in the context of the spread of infectious diseases.
Download full-text PDF |
Source |
|---|---|
| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8339509 | PMC |
| http://dx.doi.org/10.1016/j.asoc.2021.107775 | DOI Listing |
Publication Analysis
Top Keywords
Similar Publications
'Every woman deserves that': A qualitative exploration of the impact of Australia's national maternity strategy.
Women Birth
January 2025
School of Nursing and Midwifery & Centre for Quality and Safety Research, Institute for Health Transformation, Faculty of Health, Deakin University, Victoria, Australia; Western Health, St Albans, Victoria, Australia.
Background: Since 2019, maternity care in Australia has been guided by the national maternity policy, Woman-centred care: Strategic directions for Australian maternity services (the Strategy). The Strategy has four core values (safety, respect, choice and access), which underpin 12 principles of woman-centred care.
Aim: To describe women's experiences of receiving maternity care in Australia and explore how their care aligned with the values and principles of the Strategy.
Harnessing Big Heterogeneous Data to Evaluate the Potential Impact of HIV Responses Among Key Populations in Sub-Saharan Africa: Protocol for the Boloka Data Repository Initiative.
JMIR Res Protoc
January 2025
Key Populations Program, Center for Public Health and Human Rights, Johns Hopkins Bloomberg School of Public Health, Johns Hopkins University, Baltimore, MD, United States.
Background: In South Africa, there is no centralized HIV surveillance system where key populations (KPs) data, including gay men and other men who have sex with men, female sex workers, transgender persons, people who use drugs, and incarcerated persons, are stored in South Africa despite being on higher risk of HIV acquisition and transmission than the general population. Data on KPs are being collected on a smaller scale by numerous stakeholders and managed in silos. There exists an opportunity to harness a variety of data, such as empirical, contextual, observational, and programmatic data, for evaluating the potential impact of HIV responses among KPs in South Africa.
View Article and Find Full Text PDFImproving Access to Palliative Care through Education and Training.
S D Med
December 2024
College of Nursing, South Dakota State University.
The population is aging, especially in rural areas where people experience higher rates of mortality and chronic illness as well as greater distances to care, including specialty care. Since there is a lack of access to specialty palliative care, all clinicians must be trained to provide the fundamentals of palliative care to improve quality of life and limit suffering. Numerous options are available for clinicians to be trained in palliative care.
View Article and Find Full Text PDFConstruction of the national fitness public service satisfaction model in China based on American Customer Satisfaction Index.
PLoS One
January 2025
Football School, Guangzhou Sport University, Guangzhou, Guangdong, China.
Objective: The national fitness initiative in China is a strategic priority, public satisfaction is a key metric for evaluating the effectiveness of public services. The American Customer Satisfaction Index (ACSI) model has proven a robust tool for evaluating satisfaction with public services. The objective of study was to construct a satisfaction model for national fitness public services in China based on the ACSI framework and to explore the complex relationships among its components.
View Article and Find Full Text PDFPrevalence of mortality caused by injuries at Livingstone University Hospital, Zambia. A retrospective cross-sectional study.
PLoS One
January 2025
School of Medicine and Health Sciences, Mulungushi University, Livingstone, Zambia.
Background: Trauma is a major global public health issue, with an annual death toll of approximately 5 million, disproportionately affecting low- and middle-income countries. Zambia bears a significant burden of trauma-related mortalities, contributing to 7% of all annual deaths and 1 in 5 premature deaths in the country. Despite the significant burden of trauma in our country, few studies have been conducted, with most focusing on high-population centers, and there is a lack of epidemiological data on trauma-related deaths in our region.
View Article and Find Full Text PDFWant AI Summaries of new PubMed Abstracts delivered to your In-box?
Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!