Introduction: Patient satisfaction is a commonly used indicator for measuring the quality of health care. This study assessed patients' satisfaction with the quality of care at the National Health Insurance Scheme (NHIS) clinic in a tertiary facility.
Methods: It was a descriptive cross-sectional study in which 379 systematically selected participants completed an interviewer-administered, semi-structured questionnaire. Data were analyzed using Statistical Package for Social Sciences (SPSS) version 23. Bivariate analysis was performed using Pearson χ with a value set at ≤ .05.
Results: The study found out that about half (193, 50.9%) of the respondents were satisfied with the availability of structure. Patients were not satisfied with waiting time in the medical records, account, laboratory, and pharmacy sections. Overall, 286 (75.5%) of the respondents were satisfied with the outcome of health care provided at the NHIS clinic. A statistically significant association ( = .00) was observed between treatment outcome and patient satisfaction.
Conclusion: There is a need to address structural deficiencies and time management at the clinic.
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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC8205399 | PMC |
| http://dx.doi.org/10.1177/2374373520981471 | DOI Listing |
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