This study investigates the effect of organisational readiness, innovation and airport size and ownership on digital change at airports. Data is collected from a survey of managers at 94 airports worldwide and analysed using partial least squares structural equation modelling. Organisational readiness is found to have a direct effect on digital change. Organisational readiness also has a direct effect on innovation, which subsequently affects digital change. Airport size has a direct effect on digital change while the effect of ownership is not significant. The findings show that successful development of organisational readiness can be used to speed up the rate of innovation needed for digital change at airports.
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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC7537606 | PMC |
| http://dx.doi.org/10.1016/j.jairtraman.2020.101949 | DOI Listing |
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