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Service Personalization in IT-Supported Finnish Healthcare. | LitMetric

AI Article Synopsis

Article Abstract

This paper reports a case study on the spontaneous personalization discussions emerged from interviews with healthcare professionals when asked about their work practices and the role of information technology (IT) during consultations. We thematically analyzed the personalization elements using an existing personalization framework to provide insights on the service personalization. Our results contribute to the better design of IT solutions that can support health services' personalization.

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Source
http://dx.doi.org/10.3233/SHTI200454DOI Listing

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