Usefulness, Ease of Use, Ease of Learning and Users' Satisfaction of E-Prescription and E-Appointment Systems for Primary Health Care.

The purpose of this study is to investigate views of physicians, nurses and administrative personnel working in Primary Health Care (PHC) structures in the Greek regions of Achaia and Attica, on the usefulness, ease of use, ease of learning and users' satisfaction of e-prescription and e-appointment systems. The e-prescription and e-appointment systems we evaluated are developed and hosted by the Greek e-Government Center for Social Security Services (IDIKA S.A.). Data were collected by using Likert-scale questionnaires. Overall, users are satisfied, and they find the studied systems useful, easy to use and learn. Ease of learning of both systems scores the highest score, while users' satisfaction the lowest. Ease of learning of both e-systems is not affected by age, gender, computer skills, and personnel category.