AI Article Synopsis
- Patient bias against healthcare clinicians and staff is widespread, yet policies to tackle this issue are limited.
- Mayo Clinic has established policies and a reporting system to support staff and hold individuals accountable for bias incidents.
- The clinic provides education, resources, and training to help employees effectively address and respond to bias situations.
Article Abstract
Patient bias towards clinicians and employees in health care is common, but policy to address bias and to support staff is relatively limited. Creating a framework to address bias incidents is critical for cultivating environments that are safe for employees and patients. Mayo Clinic has created both policy to support staff and a reporting mechanism for accountability. Education, resources, and training are available and being disseminated to teach employees ways to respond to bias incidents.
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| http://dx.doi.org/10.1001/amajethics.2019.521 | DOI Listing |
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