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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC6327758 | PMC |
| http://dx.doi.org/10.4103/ajts.AJTS_129_18 | DOI Listing |
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Asian J Transfus Sci
January 2018
Professor and Head, Department of Transfusion Medicine, Seth GS Medical College and KEM Hospital, Parel, Mumbai - 12, Maharashtra, India.
Evaluation of process excellence tools in improving donor flow management in a tertiary care hospital in South India.
Asian J Transfus Sci
January 2017
Process Excellence Specialist, Ortho Clinical Diagnostics, Mumbai, Maharashtra, India.
Background: Process Excellence is a value based approach and focuses on standardizing work processes by eliminating the non-value added processes, identify process improving methodologies and maximize capacity and expertise of the staff.
Aim And Objectives: To Evaluate the utility of Process Excellence Tools in improving Donor Flow Management in a Tertiary care Hospital by studying the current state of donor movement within the blood bank and providing recommendations for eliminating the wait times and to improve the process and workflow.
Materials And Methods: The work was done in two phases; The First Phase comprised of on-site observations with the help of an expert trained in Process Excellence Methodology who observed and documented various aspects of donor flow, donor turn around time, total staff details and operator process flow.
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