AI Article Synopsis
- The study examines how satisfied insured clients are with health services financed by National Health Insurance in Ghana.
- More than half of the 380 respondents were male, with a majority being insured, yet over 53% expressed dissatisfaction with the services.
- Key factors affecting their satisfaction included the benefits of their insurance, willingness to pay higher premiums, and perceived discrimination, suggesting a need for improvements in policy and coverage.
Article Abstract
The study aims to explore the perceived satisfaction of insured clients in financing health services through National Health Insurance in Ghana. A quantitative method was used to recruit 380 respondents, selected by multistage cluster sampling. Data were collected through the administration of questionnaires. More than half, 57.9%, of respondents were males, and the average age was 34 years. Most respondents, 74.3%, were insured. Overall, 53.12% of insured clients were dissatisfied with the services of providers. Factors, such as benefit package of insurance, willingness to pay higher premium, and perceived discrimination were significantly associated with poor satisfaction with health services. The current advocacy for and awareness about the use of health insurance as a prepayment plan should be prioritised in policy initiatives. The benefit package for the insurance should be increased in order to cover all disease conditions that afflict the Ghanaian population.
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| http://dx.doi.org/10.1002/hpm.2711 | DOI Listing |
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