Leadership Presence: A "Must" Skill for Impactful Case Manager-Client Relationship.

Prof Case Manag

Hussein M. Tahan, PhD, RN, FAAN, is a case management consultant, expert, author, and researcher. Dr Tahan has more than 25 years of experience in hospital management and operations and case management practice, is a member of the Professional Case Management journal's editorial advisory board, coauthor of multiple textbooks on case management including CMSA's Core Curriculum for Case Management and Case Management: A Practical Guide for Education and Practice, chief knowledge editor of the Case Management Body of Knowledge online portal sponsored by the Commission for Case Manager Certification, and the recipient of CMSA's 2016 Lifetime Achievement Award for his contribution to the field of case management. Dr Tahan can be reached at

Published: January 2019

Successful case manager-client relationships are those that demonstrate a humanistic, personal, empathetic, and empowering approach to health care provision. This editorial discusses leadership presence as an essential skill for professional case management practice and the impact of such relationships on the client/support system experience of care. It also presents a framework for building impactful and therapeutic relationships. In addition, it offers a list of key strategies that contribute to the success of the professional case manager.

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http://dx.doi.org/10.1097/NCM.0000000000000325DOI Listing

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