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Background: The aim of this quality improvement project was to determine whether a communication bundle would impact parents' ratings of nurse-child communication in relation to (a) how often the nurse listened carefully to the child and (b) how often the nurse explained things in a way easy for the child to understand.
Local Problem: The Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores on the unit lagged behind the hospital's 75th percentile external benchmark established by the National Research Corporation.
Methods: A convenience sample of the unit's staff participated in the project.
Interventions: The outcome measure was a comparison of Child HCAHPS scores and percentile ranks for the questions pre- and postimplementation of the communication bundle.
Results: Following implementation of the communication bundle, the unit's patient satisfaction scores for both questions exceeded the 75th-percentile benchmark.
Conclusions: This project enhanced nurse communication at the bedside and the parent's perception of nurse-child communication.
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| http://dx.doi.org/10.1097/NCQ.0000000000000336 | DOI Listing |
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