[Identifying indicators of good practice in clinical and healthcare management].

J Healthc Qual Res

Escuela Andaluza de Salud Pública (EASP), Campus Universitario de Cartuja, Granada, España; Instituto de Investigación Biosanitaria ibs. Granada, Hospitales Universitarios de Granada/Universidad de Granada, Granada, España.

Published: October 2019

AI Article Synopsis

  • Objective of the study was to determine best practices for developing and implementing health outcome indicators in clinical settings.
  • A scoping review involved searching literature, selecting relevant documents, analyzing information, and consulting with 40 experts using Concept Mapping.
  • Results highlighted two levels of good practices: macro-management for framework definition and benchmark establishment, and meso-management for expert-based indicator development and effective communication, emphasizing qualities like scientific validity and practical applicability of indicators.

Article Abstract

Objective: To identify good practices in order to develop and implement indicators of health outcomes for clinical and healthcare management, as well as the characteristics for an indicator to be considered adequate.

Methodology: A scoping review was performed, with the following phases: 1) Search and identification of bibliography. 2) Selection of relevant documents. Including those studies that discussed issues related to good practices for the use of health indicators in the management field. Those published in a language other than English or Spanish or before 2006 were excluded. 3) Analysis and extraction of information. 4) Consultation with stakeholders, using a qualitative methodology through Concept Mapping, with the participation of 40 experts (decision-makers, scientific societies, and health professionals). The data collection process included an inductive and structured procedure, with prioritisation of ideas grouped into clusters, according to feasibility and importance criteria (0-10 scale).

Results: Good practices identified 2 levels: 1) macro-management: Define a framework for the evaluation of indicators and establish a benchmark of indicators. 2) meso-management: Establish indicators according to evidence and expert consensus, taking into account priority areas and topics, testing before final use, and communicate results adequately. The characteristics of a suitable indicator are: 1) Approach of an important issue, 2) Scientific validity, 3) Possibility of measurement with reliable data, 4) Meaning of useful and applicable measurement, and 5) Wide scope.

Conclusions: The best practices for the use of indicators in clinical and healthcare management can make it easier to monitor performance and accountability, as well as to support the decision-making addressed at the development of initiatives for quality improvement.

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http://dx.doi.org/10.1016/j.cali.2017.12.008DOI Listing

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