Objective: Stimulating communication is an important workplace issue. We investigated the effects of a brief communication skills training (CST) program based on the principles of cognitive behavioral therapy (CBT).
Methods: A randomized controlled trial was conducted on 206 white-collar workers. The intervention group underwent a 2-hour CST group training conducted by an occupational physician.
Result: The results of the intention-to-treat analysis using a mixed-effects model showed that there was a significant interaction between group and time observed for the item "thinking together to solve problems and issues" (P = 0.02). The effect size (Cohen d) was 0.35 (95% confidence interval, 0.07 to 0.62).
Conclusions: The present study suggests that a brief CST based on the principles of CBT could improve the communication behavior of workers.
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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5704672 | PMC |
| http://dx.doi.org/10.1097/JOM.0000000000000924 | DOI Listing |
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