AI Article Synopsis
- Patient satisfaction is used as a key indicator of healthcare quality, with a study conducted in 2015 to assess health tourists' satisfaction in Lorestan University of Medical Sciences hospitals.
- The study surveyed 1,800 patients using a semi-structured questionnaire, exploring various aspects of the healthcare experience and found overall satisfaction levels at 61%, with the highest at Poldokhtar Imam Khomeini Hospital (68%) and the lowest at Kuhdasht Imam Khomeini Hospital (53%).
- The findings suggest that while patient satisfaction is at an average level, improving care by focusing on patient preferences and needs is crucial for enhancing healthcare quality and organizational management.
Article Abstract
Introduction: Patient satisfaction with provided services is used as an indicator of health care quality. Patient satisfaction is defined as patient perception of provided care compared to expected care. This study was administered to evaluate the health tourists' satisfaction of provided services in Lorestan University of Medical Sciences affiliated hospitals in 2015.
Method: In this descriptive case study, 1800 (696 (54.4 %) men and 812 (45.6 % ) women, 74.5 province native) patients were selected by random sampling from among the patients of Lorestan University of Medical Sciences affiliated hospitals in 2015 spring. The data collection instrument is a semi-structured questionnaire in this study. The questionnaire has 62 general and specific items. Each of the specific items is scaled on four points; satisfied, fairly satisfied, dissatisfied and O.K.. In order to analyze the data both descriptive and inferential statistics were used.
Results: Poldokhtar Imam Khomeini Hospital had the highest Level of satisfaction of 68 percent in all aspects (hoteling, discharge, paramedical, nurses, medical and admission) among the studied hospitals. Kuhdasht Imam Khomeini hospital had the lowest level of satisfaction of 53 percent. The overall satisfaction level in all hospitals was 61%.
Discussion & Conclusion: Despite the shortcomings observed in different areas, the results of the present study are in an intermediate status compared to other studies. While treating patients, patient-centered issue and patients 'need and preferences should be focused on to enhance health care quality. Considering Patients preferences not only are morally good but also lead to improved care and access to sustainable care practices. Therefore it is needed to drive organizational management approach toward the customer preferences management and needs.
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| http://www.ncbi.nlm.nih.gov/pmc/articles/PMC5064070 | PMC |
| http://dx.doi.org/10.5539/gjhs.v8n9p294 | DOI Listing |
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