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Objective: To evaluate the effect of healthcare employees' emotional competence (EC) on patient loyalty in public and private hospitals in Ho Chi Minh City, with a focus on the mediating roles of respect, trust, and rapport.
Method: A survey of 244 patients measured respect, trust, rapport, EC, and patient loyalty using a 5-point Likert scale. Structural equation modeling (SEM) was applied to assess the relationships between EC and patient loyalty, comparing results between public and private hospitals.
A qualitative study exploring the digital therapeutic alliance with fully automated smartphone apps.
Digit Health
December 2024
Division of Psychology and Mental Health, School of Health Sciences, Faculty of Biology, Medicine and Health, The University of Manchester, Manchester Academic Health Sciences Centre, Manchester, UK.
Background: Digital mental health interventions are increasingly used to scale up access to mental health support, yet very few mental health apps are empirically supported, with high attrition rates. The therapeutic alliance between therapists and clients is a key factor in predicting psychological therapy retention and outcomes. Understanding how this concept translates to the digital context, the so-called digital therapeutic alliance (DTA), may help enhance retention and outcomes in digital mental health.
View Article and Find Full Text PDFExploring patients' perspectives on healthcare service quality in outpatient settings at a public hospital in Palembang, Indonesia: A qualitative study.
Belitung Nurs J
November 2024
College of Public Health Sciences, Chulalongkorn University, Bangkok, Thailand.
Background: In recent decades, the service sector has become a crucial driver of economic growth globally. However, research highlights the need for implementing a patient-centered design in hospital services and notes the limited literature on patient perceptions of healthcare service quality in Indonesia.
Objective: This study aimed to explore patients' perceptions of healthcare service quality in outpatient settings at a public hospital in Palembang, Indonesia.
Collaborative dynamics and shared motivation: exploring tobacco control policy development in Zambia.
Health Policy Plan
November 2024
Department of Epidemiology and Global Health, Umeå University, Umeå 901 87, Sweden.
In Zambia, efforts to produce a tobacco control policy have stalled for over a decade, and the country is not yet close to developing one. Limited studies have explored the dynamics in this policy process and how they affect the attainment of policy goals and outcomes. This study explored how collaborative dynamics within tobacco control policy development shaped shared motivation among stakeholders in Zambia.
View Article and Find Full Text PDFSeduction and Fidelity: Cunning and Power Relationships an Ethnographic Exploration in an Intensive Care Unit During the Covid-19 Crisis.
Nurs Philos
January 2025
LAAP-Laboratoire d'Anthropologie Prospective de l'UCLouvain, Rue Sigebert de Gembloux, Louvain la Neuve, Belgique.
Sedufidelity-the contraction of seduction and fidelity-offers an interesting perspective for reflecting on the role of relationships and the ethics of care in highly technical healthcare settings. Understanding sedufidelity could help mitigate the observed social ruptures and promote a more humane approach to healthcare. However, challenges remain regarding its implementation, particularly in terms of building trust and loyalty towards management and healthcare policymakers.
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