Evaluating the VERA framework for communication.

This article describes an evaluation of the use of the VERA (validation, emotion, reassurance, activity) framework for communication in a practice development unit at North Essex Partnership University NHS Foundation Trust. Staff of two older-adult inpatient wards in the Crystal Centre received training on the VERA framework and applied it to their practice. They found the VERA framework to be practical and user friendly, and to result in compassionate communication. Staff found that focusing on meaningful, creative interactions with service users and making a connection with these individuals is important.