Patients as customers: Applying service industry lessons to health care.

Healthc (Amst)

Harvard Medical School, 250 Longwood Ave., Boston, MA 02115, United States; Boston VA Medical Center, Boston, MA, United States; Merck and Co., Inc., Boston, MA, United States.

Published: December 2013

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Source
http://dx.doi.org/10.1016/j.hjdsi.2013.11.001DOI Listing

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