AI Article Synopsis
- The study analyzes patient perceptions of hospital care quality in a French university hospital from 1999 to 2010, using data from 11 surveys.
- Overall patient perception scores showed a slight decrease from an average of 7.86 in 1999 to 7.82 in 2010, with specific declines in living arrangements, food service, and room comfort.
- Despite budget pressures in healthcare, the study highlights that patient care perceptions remained relatively stable, indicating specific areas for improvement in hospital services.
Article Abstract
Purpose: The purpose of this paper is to investigate trends in patient hospital quality perceptions between 1999 and 2010.
Design/methodology/approach: Original data from 11 cross-sectional surveys carried out in a French single university hospital were analyzed. Based on responses to a 29-item survey instrument, overall and subscale perception scores (range 0-10) were computed covering six key hospital care quality dimensions.
Findings: Of 16,516 surveyed patients, 10,704 (64.8 percent) participated in the study. The median overall patient perception score decreased from 7.86 (25th-75th percentiles, 6.67-8.85) in 1999 to 7.82 (25th-75th percentiles, 6.67-8.74) in 2010 (p for trend < 0.001). A decreasing trend was observed for the living arrangement subscale score (from 7.78 in 1999 to 7.50 in 2010, p for trend < 0.001). Food service and room comfort perceptions deteriorated over the study period while patients increasingly reported better explanations before being examined.
Practical Implications: Patient perception scores may disguise divergent judgments on different care aspect while individual items highlight specific areas with room for improvement.
Originality/value: Despite growing pressure on healthcare expenditure, this single-center study showed only modest reduction in patients' hospital-care perceptions in the 2000s.
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| http://dx.doi.org/10.1108/IJHCQA-02-2013-0014 | DOI Listing |
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