Download full-text PDF |
Source |
---|---|
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4361125 | PMC |
http://dx.doi.org/10.1503/cmaj.131860 | DOI Listing |
Vet Rec
December 2024
School of Veterinary Medicine and Science, University of Nottingham, Sutton Bonington Campus, Loughborough, UK.
Background: Negative veterinary client complaint behaviour poses wellbeing and reputational risks. Adverse events are one source of complaint. Identifying factors that influence adverse event-related complaint behaviour is key to mitigating detrimental consequences and harnessing information that can be used to improve service quality, patient safety and business sustainability.
View Article and Find Full Text PDFNeurol Neuroimmunol Neuroinflamm
January 2025
Third Rock Ventures, Boston, MA.
Neurologic disease remains a cause of incalculable suffering, a formidable public health burden, and a wilderness of complex biology and medicine. At the same time, advances in basic science, technology, and the clinical development toolkit bring meaningful benefit for patients along with realistic hope for those whose conditions remain inadequately treated. This perspective focuses on cell-based therapies for neurologic disease, with particular emphasis on neuroimmunologic disorders and on the immunologic considerations of cell therapy for nonimmune conditions.
View Article and Find Full Text PDFS Afr Med J
August 2024
Faculty of Law, North-West University, Potchefstroom, South Africa.
The incidence of medical negligence claims is well documented in South Africa (SA). Civil and criminal processes are in place to deal with this, and the matter may be reported to the Health Professions Council of SA (HPCSA). There is a school of thought that suggests that these processes do not provide sufficient relief to an affected party.
View Article and Find Full Text PDFHealth Soc Care Deliv Res
September 2024
University of Stirling, Stirling, UK.
Background: Good communication is consistently recognised as essential for effective complaint handling, while failures in communication correlate with risk of escalation. Nonetheless, communication in National Health Service complaint handling remains underexamined.
Objectives: To examine complainants' lived experience of the complaints journey through (1) micro-analysis of their communication with National Health Service representatives; (2) their self-reported expectations and experiences throughout the complaints journey; to survey patient perceptions of the culture of the National Health Service; to develop 'Real Complaints' - an evidence-based communication training resource.
Health Soc Care Deliv Res
August 2024
Department of Women and Children's Health, School of Life Course and Population Sciences, King's College London, London, UK.
Enter search terms and have AI summaries delivered each week - change queries or unsubscribe any time!