Successful practices in the use of secure e-mail.

Perm J

Medical Director for Quality for Group Health and a Primary Care Physician in Seattle, WA.

Published: May 2015

Physician use of secure e-mail with patients is anticipated to increase under Stage 2 Meaningful Use requirements, but little is known about how physicians can successfully incorporate it into daily work. We interviewed 27 "super user" physicians at Kaiser Permanente and Group Health who were identified by leaders as being technologically, operationally, and clinically adept and as having high levels of secure e-mail use with patients. They highly valued the use of secure e-mail with patients, despite concerns about a lack of adequate time to respond, and provided tips for using it successfully. They identified benefits that included better care and improved relationships with their patients.

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http://www.ncbi.nlm.nih.gov/pmc/articles/PMC4116265PMC
http://dx.doi.org/10.7812/TPP/13-160DOI Listing

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